linenbundle

SALE NOW ON | 20% Off | Code:LUXURY20

FREE SHIPPING over £50 across UK

How can we help you?

Help Centre

Product Queries and Care

How deep are your fitted sheets?

Our fitted sheets will stretch to 32cm. If you have a deeper mattress than this you could opt for a flat sheet instead to ensure it fits.

Do you offer samples/swatches?

We don't currently have samples or swatches. If you’d like to feel the fabric or see if a colour goes with a room, we recommend purchasing a pair of pillowcases. If they do the trick and you’d like to purchase the full bundle contact our customer service team who’ll provide a credit for the pillowcases from your bundle purchase.

How do I wash the sheets?

We recommend washing at 40c and if tumble drying to do so on low 

Can I tumble dry these sheets?

While we recommend air drying for best results, if tumble drying you should do so on low 

Do they need ironed?

The sheets are easy to iron however ironing them is entirely up to personal preference, some customers prefer a more relaxed look. 

Are your sheets free of toxic and harmful chemicals?

Yes, all our are linen is STANDARD 100 by OEKO-TEX®. OEKO-TEX is a worldwide independent testing and certification system that tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for colour fading and acidity as a precautionary measure to safeguard health at every stage of production.

Will my order be affected by Brexit?

There are no tariffs between UK and ROI for any of our products and VAT is already included in the price. There is no impact to our customers and no additional charges.

Where will my order ship from?

We ship all our UK orders from our fulfilment centre in the UK

Do they need washed before first use?

Our sheets are all OEKO-TEX certified meaning they're free from any harmful or toxic chemicals so they don't necessarily need washed, but for the best first time experience we'd recommend washing them! It's up to you though!

Will you be getting any more colours or designs

Our product team are always looking at new ideas. Subscribe to our newsletter to be informed of any new product releases.

How do your duvet covers fasten

Our duvet covers are button fasten. Yay!

Are you getting cushions and throws back in stock

After the huge success of our Winter Sale, we have run out of throws, bedspreads and cushion covers. We have no current plans to restock but do subscribe to our newsletter to stay up to date with any restock or new product announcements.

Do you do gift vouchers?

We do not currently sell or accept gift vouchers or gift cards. We do offer store credit for customers who returned items to us and selected this at the time in our returns portal to purchase a different product later. You will have received your store credit code via email after your return was sent back to us.

Are your sheets sustainable?

We recognise the enviromental impact of growing cotton which is why we work with factories who have implimented enviromentally conscious processes such as recycling water. During the set up of Linenbundle, we went to extraordinary lengths to ensure we only worked with companies in our supply chain that paid employees fairly. We took every measure to make sure we use ethical, sustainable products by using Oeko-Tex certified cotton for our sheets, which is a more environmentally friendly way of producing cotton, and by using microfibre made from recycled products rather than animal feathers in our duvets and pillows.

Do you sell valances?

Valances are not currently part of our range but do subscribe to our newsletter to stay informed of any future product releases.

What style are your pillowcases

Our pillowcases are standard (housewife) style. We don't currently offer an Oxford style but do subscribe to our newsletter to stay informed of any future product releases.

The bundle says I receive 4 pillowcases but I only get the option to select 2

Our pillowcases are packaged and sold in pairs. You will receive 1 or 2 pairs of pillowcases depending on the bundle you select.

What size are your sheets?

Please see our handy sizing guide below. For easy reference, you'll also find it on every one of our product pages.


ProductDuvet CoverFitted SheetFlat SheetP'casesKing P'cases
Single140cm x 200cm90cm x 190cm x 32cm180cm x 260cm75cm x 50cm90cm x 50cm
Double200cm x 200cm135cm x 190cm x 32cm230cm x 260cm75cm x 50cm90cm x 50cm
King230cm x 220cm150cm x 200cm x 32cm275cm x 275cm75cm x 50cm90cm x 50cm
Superking260cm x 220cm180cm x 200cm x 32cm310cm x 270cm75cm x 50cm90cm x 50cm
Emperor290cm x 235cm200cm x 200cm x 32cm395cm x 255cm75cm x 50cm90cm x 50cm

Warranty

What is covered in the lifetime warranty?

We provide a lifetime warranty on all of our linen covering balls, pulls, rips, and frays provided the care instructions for the product have been followed.

If you ever have an issue with one of our sheets please send photographs along with a summary of the issue to the customer service team who willl investigate the issue and replace the item free of charge.

I have a warranty issue / My sheet has ripped, balled, pulled or frayed

We provide a lifetime warranty on all of our linen. If your sheet ever balls, pulls, rips, or frays and you've been following the care instructions, please send photographs along with a summary of the issue to the customer service team who will investigate the issue and replace the item free of charge.

I'd prefer a refund instead of warranty replacement

Our lifetime warranty will provide a free replacement of our linen if it ever balls, pulls, rips, or frays and you've been following the care instructions. We cannot issue refunds for products outside of the standard 30 day return policy for unused items.



Returns

What is your return policy?

We accept returns within 30 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets. 


To set up your return for an exchange or refund head to https://returns.linenbundle.com/


A DPD label will be supplied via the portal. A return postage fee of £5.95 is deduced from the refund on all returns for refund. There is no return postage fee charged for exchanging your item.


Your replacement will ship once the return is in transit back to us with DPD. If you've opted for a refund this will be processed to your original payment method within 7 days of us receiving the order back.

I'd like to return my order

We're sorry to hear that! We accept returns within 30 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets. 


To set up your return for an exchange or refund head to https://returns.linenbundle.com/


A DPD label will be supplied via the portal. A return postage fee of £5.95 is deduced from the refund on all returns for refund. There is no return postage fee charged for exchanging your item.


Your replacement will ship once the return is in transit back to us with DPD. If you've opted for a refund this will be processed to your original payment method within 7 days of us receiving the order back.

I'd like to cancel my order

Due to the speed at which we fulfil orders we are unable to cancel orders or make edits once the order is placed. Please take delivery of your order and return it using our returns portal - https://returns.linenbundle.com/

How long does it take to refund

For returns we will process refunds within 7 days of receiving the item back and quality checking it. Once your refund is processed please allow 3-5 business days for it to clear with your original payment provider

Can you send me a return label?

Absolutely! Once you set your return up via https://returns.linenbundle.com/ you'll receive a pre-paid DPD label. If you will have issues returning to a drop off location, please drop our Customer Service team a message 

I don't live near a DPD drop off point

Our official Return Delivery partner is DPD who have thousands of drop off points all over the country, however if you will have issues returning this way, please drop our Customer Service team a message 

I don't have a printer to print my return label

Unfortunately we cannot supply QR codes or post you a return label. Try checking (safely) with family, neighbours and friends. If that fails please arrange a return with a courier of your choosing and send the tracking number to our customer service team. We will not be able to reimburse the cost of the courier if you don't use our provided labels but we won't charge you any return delivery fee if you need to use this option.

I've just been informed an item on my order was cancelled

From time to time, an item that is out of stock with no replenishment date may slip through on an order when they should have been unavailable on the website, we will cancel this and advise you of the reason rather than keep your money not knowing when we can ship you the item.

Discount Codes & Promos

I forgot to apply my discount code

Too bad... Just kidding! You should never miss out on a good deal! We get that, so contact Customer Service with the code you meant to use and discount you believed you should be receiving and we'll refund you the missing discount.

My discount code doesn't work

Oops! Drop our customer service team a message with the code and the store URL you are trying to apply it on and they'll investigate the issue and get back to you.

When I apply a second discount code it deletes the first code

Only 1 discount code can be applied per order, if you've received a 2nd discount code but we are currently in sale, feel free to save the 2nd discount code until the sale period is over to take advantage of it on a future order

I placed an order recently and you now offer a better sale

If you placed an order in the 7 days prior to a sale launching, contact customer service and they'll review the options available.

Promotional periods and free gifts

For each Promotional Period with free gifts we will release additional FAQs outlining the terms of the sale

After discount my order value fell below the free shipping threshold

We offer free shipping on orders over £50, if your order is no longer over this amount due to discount then a shipping charge will be applied. To remove this you can cancel the discount code or add additional items to your cart to ensure you have spent the minimum required.

Terms of discount Codes

It's important to note that Voucher/discount codes are only valid for the dates specified and may be withdrawn at any time. Only one voucher/discount code can be used per order.


Order Changes and Management

I've ordered the wrong size and I only just placed my order

Due to the speed at which we fulfil orders we are unable to cancel or edit orders.  If you have placed your order please take delivery of your order and return it using our returns portal - https://returns.linenbundle.com/

I've ordered the wrong size and my order has shipped

It's easy done! Please take delivery of your order and return it for an exchange using our returns portal - https://returns.linenbundle.com/ and using the "Shop Now" function to select the correct size and make any additional payment needed

Shipping & Tracking

How long will it take my order to arrive?

Orders will arrive with you within 3-5 business days from placing order. We'll contact you if we encounter any delays in shipping your order for any reason.

Can I request express delivery?

We fulfil and deliver orders within 3-5 business days with orders being fulfilled same day that are placed before 5pm Mon-Fri. Orders will ship on a 48hour service with one of our delivery partners.

Has my Order Shipped?

You'll receive a confirmation email when your order ships with tracking details, you will also receive an email from the courier providing you with the tracking information and estimated delivery date.

I've only received part of my order

We make every effort to ship orders complete in 1 box, however for bigger orders (especially whenever pillows and duvets are involved) this may not be possible. Your order will still ship together with the same courier and all tracking numbers will be available to you via the email from the courier. The packages should all arrive at the same time however there is a small chance the parcels could be separated during sorting. If this happens, please consult your tracking email for updates on the package you are still waiting to receive (it won't be too far behind!)

I ordered a duvet or pillows as well as bed sheets but have only received part of the order

From 6th May we will be shipping bedsheets and bulkier products (Duvets and Pillows) together with the same courier, they may however be split across multiple boxes if they don't all fit in 1. You will have received a tracking number for each box from the courier.

My tracking hasn't updated in a while

How unusual! We ship all our orders on a 48 hour service, if your tracking information hasn't updated in a few days, please contact customer service who will investigate the issue with the courier.

My order shows delivered but I have not received it

At the moment our couriers are operating contactless delivery. Please check your front door, back door and garage along with any designated 'Safe Places' and also check with your neighbours or your reception/concierge if delivery is to an office or block of flats. 

If it doesn't turn up after checking these places, please contact customer service who will launch the investigation with the courier. Please be patient with the customer service team while the courier provides the details from their investigation for the claim.

Issues With Your Order

I've received the wrong item

Oh no! While we take all possible steps to get all orders right first time round, mistakes sometimes happen. Please let our customer service team know and they will issue you the correct item and a free return label for the incorrect item.

I've received an extra item or package

Thank you for your honesty! Please contactour customer service team and advise what additional items you received, also please include photos of any packing slips inside the extra package. The customer service rep will provide you with a return label to return the goods to us.

I've received my order but I'm missing an item

Oh no! While we take all possible steps to get all orders right first time, mistakes sometimes happen. Please let our customer service team know and they will investigate the matter with our fulfilment company and issue any item the investigation deems was not issued correctly initally.

I accidentally ordered the wrong item

It's easy done! Please take delivery of your order and return it for an exchange using our returns portal - https://returns.linenbundle.com/ and using the "Shop Now" function to select the correct size and make any additional payment needed

Sage Green & Clay Pre-Orders

What's This I Hear About New Colours?

We are excited to announce the addition of Clay and Sage Green to the Linenbundle family from July this year. We have finished accepting pre-orders for Core and All In Bundles featuring the new designs.

When Will My Pre-Order Ship?

We know you're excited to receive your lovely new bundle in our brand new designs. We will be shipping Pre-Orders in July. We will be in touch closer to the time with an update.

I mixed and matched your new designs with current designs, when will the available styles ship?

Any order containing a Pre-Order item will be held in its entirety until the full bundle can be shipped complete in July. You will receive communication from our customer service team after placing the pre-order to reiterate this and will receive a further shipping update closer to the time.